Back to all services

Travel companion

A calm, capable companion who helps older relatives get from door to door — through check-in, security and arrivals — so families can be together without worry.

What it includes

  • Meeting at home or the departure point and staying with them throughout
  • Help at check-in, security and finding the gate
  • Assistance with hand luggage, boarding passes and travel documents
  • A friendly face at the other end to hand over to family or a pre-arranged contact
  • Updates for family at each stage of the journey

Who it can help

  • Older relatives travelling alone to see children or grandchildren
  • Families abroad who want reassurance from check-in to arrival
  • Anyone anxious about airports, queues or finding their way

Talk to us about travel companion

A relaxed, no-obligation chat is always the best place to start. Tell us what would genuinely help and we'll shape the visits around it.

Other ways we can help